Financial difficulty

If the unexpected happens and you’re behind in your car loan payments, call us on 1300 851 119 or get in touch via the online financial hardship application form. We will work with you to develop a solution tailored to your needs.

Financial difficulty

If the unexpected happens and you’re behind in your car loan payments, call us on 1300 851 119 or get in touch via the online financial hardship application form. We will work with you to develop a solution tailored to your needs.

If you’re experiencing financial difficulty, we’re here to help.

Our financial difficulty process

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Our financial assistance team can help you

Our financial assistance team is here to support you when an unexpected event occurs that makes it difficult for you to meet your car loan repayments.

To do this we may ask you about your income and expenses (it helps us determine how we can best support you) and we could ask for other documents e.g. a medical certificate or bank statements. Then together we can create a plan of action to get you back on track. Everything you tell us is confidential and assessed on a case-by-case basis.

National Debt Helpline — 1800 007 007

The free National Debt Helpline is open from 9.30am to 4.30pm, Monday to Friday.

Other ways to get help

It’s important to talk to someone and get help, support and guidance if your financial circumstances change. In addition to calling us on 1300 851 119,  between 8:30am to 5:00pm AEST, Monday to Friday, you may find these independent resources helpful:

Domestic and family violence

If you or someone you know is experiencing financial abuse, there are free services you can access. As a first point of contact, we recommend calling 1800RESPECT on 1800 737 732This is a free and confidential service. If you need an interpreter or translator, you can ask for one and the counsellor will make the arrangements.

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